Returns and Exchanges

30-Day Return and Exchange Policy

Thank you for shopping at Chief Vintage. We strive to provide you with the best online shopping experience possible. In the event that you are not fully satisfied with your purchase, we offer a 30-day return and exchange policy. This policy outlines the terms and conditions for returns and exchanges of products purchased from our online store.

  1. Eligibility for Return or Exchange:

    • To be eligible for a return or exchange, the product must be in its original condition, unused, and in the original packaging.
    • Certain items such as perishable goods, gift cards, and customized/personalized items may not be eligible for return or exchange. Please check the product description or contact our customer support for clarification.
  2. Initiation of Return or Exchange:

    • To initiate a return or exchange, please contact our customer support within 30 days of receiving the product. You can reach us via info@chiefvintage.com or our chat feature.
    • Please provide the following information when contacting us:
      • Order number
      • Product name
      • Reason for return or exchange
  3. Return and Exchange Process:

    • Upon receiving your return or exchange request, our customer support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
    • Please ensure that the product is securely packaged to avoid damage during transit. We recommend using the original packaging whenever possible.
    • The customer is responsible for the shipping costs associated with the return or exchange, unless the return/exchange is due to an error on our part (e.g., wrong item shipped, damaged item).
    • We strongly recommend using a trackable shipping method and obtaining a shipping receipt as proof of return.
  4. Inspection and Refund/Exchange:

    • Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
    • If the returned product meets the eligibility criteria, we will process your refund or exchange within 3 business days. The refund will be issued using the original payment method.
    • If an exchange is requested and the requested item is in stock, we will ship the replacement product to you within 3 business days. If the requested item is out of stock, we will offer a suitable alternative or process a refund.
    • In the case of a refund, please note that it may take some time for the refunded amount to appear in your account, depending on your bank or payment provider.
  5. Non-Refundable Items:

    • The following items are non-refundable:
      • Perishable goods
      • Gift cards
      • Customized/personalized items
  6. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact our customer support immediately. We may require photographic evidence of the damage or defect. We will provide instructions for return or exchange based on the specific situation.
  7. Final Sale Items:

    • Certain products may be marked as "Final Sale" or "Non-Returnable." These items are not eligible for return or exchange unless they arrive damaged or defective.
  8. Changes to the Policy:

    • We reserve the right to modify or update this return and exchange policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or need further clarification regarding our return and exchange policy, please contact our customer support. We are here to assist you.

Thank you for choosing Chief Vintage. We appreciate your business!