Shipping

Shipping Policy

Thank you for shopping at Chief Vintage. We are committed to providing you with a seamless shopping experience, including efficient and reliable shipping services. Please read the following shipping policy to understand how we handle and deliver your orders.

Order Processing Time:

  • Upon receiving your order, we will begin processing it within 1-2 business days. Business days are Monday to Friday, excluding public holidays.

Shipping Methods and Carriers:

  • We offer various shipping methods to cater to your needs. The available options and carriers will be displayed during the checkout process, based on your location and the items in your cart.
  • We partner with trusted shipping carriers to ensure timely and secure delivery of your orders. The specific carrier used for your shipment will be determined based on the shipping method selected and your location.

Shipping Destinations:

  • We currently ship to the United States and Canada. If your country is not listed, please contact our customer support team, and we will do our best to accommodate your request.

Shipping Costs:

  • The shipping cost will vary based on the shipping method selected, the weight and dimensions of the package, and your delivery address. The applicable shipping charges will be displayed during the checkout process before you confirm your order.
  • From time to time, we may offer free shipping promotions. Please check our website or subscribe to our newsletter for updates on any ongoing shipping promotions.

Estimated Delivery Time:

  • The estimated delivery time will depend on your location, the shipping method selected, and the availability of the item(s) in your order.
  • During the checkout process, you will be provided with an estimated delivery date range. Please note that this is an estimate, and actual delivery times may vary due to unforeseen circumstances or carrier delays.

Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also log into your account on our website to track the status of your order.

Delivery Attempts and Re-Delivery:

  • If the carrier is unable to deliver your package on the first attempt, they will usually make additional delivery attempts on subsequent days. You will typically receive a notification from the carrier regarding the delivery status and options for re-scheduling or re-routing your package.
  • In case the carrier is unable to deliver the package after multiple attempts, it may be returned to us. If this occurs, please contact our customer support team to arrange for re-shipment or a refund, subject to our return policy.

Lost or Damaged Packages:

  • In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation with the carrier and work towards a resolution, which may include a replacement or refund, subject to the carrier's policies.

For any further inquiries or assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to help and ensure that you have a positive shopping experience.